Terms & Conditions

TERMS & CONDITIONS

Please ensure you have read the following terms and conditions before booking your tour.

TERMS

Reservations

Due to high demand for our walks during the summer months and limited departures we suggest that you make your bookings as far in advance as possible to avoid disappointment.

Prices

All prices are in New Zealand dollars and include 15% Goods and Services Tax. All walk option prices are on a per person basis and can be viewed on our website. Prices are based on twin/share accommodation. Prices are valid from 01 October 2016 to 31 March 2017.

Single Supplement

For Sole occupancy of a room the single supplement option is available.

NB: An adult traveling alone may opt for a twin share price and be accommodated with another single traveler.

Track Information

Please ensure you read all the relevant information available on our website before making a booking. This includes:

Track description

What to bring

CONDITIONS

Changes

Kaikoura Wilderness Walks reserves the right to alter prices, times, itineraries and, if necessary, arrange alternative transportation and walking arrangements.

Payment Policy

For bookings 4 or more months in advance of departure a 20% deposit must be paid with the remainder due 90 days prior to your trip.

For bookings within 4 months (120 days) of departure, full payment is required upon confirmation.

Credit card details are required for payment of deposit which secures your booking.

Cancellation Policy

0 - 30 days prior to departure - NO REFUND

31 - 60 days prior to departure - 50% refund of total package cost

61 + days prior to departure - deposit retained

All deposits are non-refundable

Failure to report for departure - NO REFUND.

Claims for refunds due to circumstances beyond the control of tour operators, service supplier or customer, should be submitted in writing, but no later than 30 days after the date of your walk departure.

Insurance

It is recommended that customers adequately insure themselves against cancellation charges, failing to meet the departure of the trip due to unforeseen circumstances and the possible loss of money or personal belongings. This is generally covered by comprehensive travel insurance. Kaikoura Wilderness Walks strongly recommend travel insurance.

Bookings are only valid for the dates confirmed. 

All departures are subject to a minimum of 2 persons.

If management of Kaikoura Wilderness Walks declares the walk unfit due to severe weather and track conditions, a full refund will be applied.

Disclaimer

Kaikoura Wilderness Walks finalise all tour arrangements on the condition that they will not be liable for any injury, damage, loss, accident, delay or any irregularity which may arise. 

Either by reason of weather, actions or defaults of any defect in vehicle or through the acts or defaults of any company or persons engaged in either booking passengers or conveying passengers or in carrying out the arrangements of the tours.