Booking Policy
If you need to cancel or change your booking, please email us at: info@kaikourawilderness.co.nz
Payments are to be made in full at the time of booking, however 50% deposits are acceptable for large group bookings (5+ people) that are reserved more than 3 months prior to start date. Choose the “pay by bank transfer” option and record the bank account details displayed to complete the deposit. Those who have selected to pay by bank transfer must have deposits paid within 5 days of booking. Full payment must be submitted within 30 days prior to the start date.
All bookings include a non-refundable administration fee of $30 per person.
Transfer
You can transfer your booking to another person at any time for the same start date, with no extra charge if the booking type remains the same (e.g. child/youth hunt remains child/youth hunt). Just let us know your booking reference number and the new person’s details. If you’re transferring a child or youth hunt booking to an adult booking, additional costs will apply to cover the price difference.
If you reschedule your booking within 30 days of the start date, there’s an additional $30 transfer fee per person.
Bookings rescheduled within 30 days of the start date will not be eligible for future refunds and will not be eligible for further rescheduling.
Cancellation and Refunds
Guest Cancellations Due to Weather
If you wish to cancel your booking because of forecast or actual weather, and we have not closed your accommodation and/or cancelled the booked experience, you may reschedule to an available date or retain the amount paid as credit for up to six months at no additional cost.
Alternatively, you may request a refund of the amount paid, less the non-refundable $30 administration fee per person.
If we determine that weather conditions make the trip unsafe or impracticable, the Cancellations by Us terms below will apply. We will provide weather-related updates as the trip approaches.
General Cancellations
The following terms apply if you cancel your booking for any reason not covered by the Cancellations Due to Weather policy above:
More than 14 days before your trip: You may receive a full refund, less the $30 administration fee per person, or reschedule to an available date within six months. A $30 transfer fee per person applies to rescheduling.
Between 3 and 14 days before your trip: You may receive a 50% refund or reschedule to an available date within six months. A $30 transfer fee per person applies to rescheduling.
Less than 3 days before your trip: No refund or rescheduling is available. However, you may transfer the booking to another person for the same start date, subject to the transfer terms above.
Cancellations by Us
If we cancel your accommodation booking or walking experience before your arrival, we will provide a full refund of all amounts paid, with no administration fee deducted.
We may close an accommodation facility or cancel or suspend an experience where severe weather or another emergency makes it unsafe or impracticable to continue. These circumstances may include, but are not limited to, storms, flooding, geological activity, fire, a pandemic, a power or water shortage, or an orange or red MetService weather warning.
1. If your booking has not commenced, you may choose:
- a full refund of all fees paid for the unused booking; or
- a transfer to an alternative available date within the same booking season.
2. If your stay or walking experience has already commenced, we may require you to leave or end the experience early. In that case, we will refund the fees paid for any unused accommodation nights and any experience that has not commenced.
3. You may be required to remain an additional night at your booked accommodation or at another facility. We will not charge you for accommodation that we arrange for those additional nights. However, we will not be liable for any other costs, losses, or expenses you incur as a consequence of the resulting change to your schedule.
Please let us know if you have any other questions at: info@kaikourawilderness.co.nz
.
Weather and Safety – FAQ’S
We monitor the forecast closely. If we need to cancel for safety reasons, we will contact you via the phone number and email address provided at booking. We aim to give as much notice as possible, typically 24–48 hours before your scheduled start time.
Your safety is our priority. Cancellations are typically made in the event of high winds, heavy persistent rain, or other conditions that make the terrain unsafe or the experience unenjoyable. Light rain or overcast skies usually won’t stop the adventure!
To ensure everyone’s safety, all weather-related cancellations are made at the sole discretion of our experienced guides and management team.
No. If we cancel the trip due to weather, the $30 transfer fee is waived. You can move your booking to a new date or hold a full credit for 6 months at no extra cost. The $30 administration fee only applies if you choose a full cash refund.