Payment / Cancellation / Refund / Transfer Policy
If you need to cancel or change your booking, please email us at: info@kaikourawilderness.co.nz
Payments are to be made in full at the time of booking, however 50% deposits are acceptable for large group bookings (5+ people) that are reserved more than 3 months prior to start date. Choose the “pay by bank transfer” option and record the bank account details displayed to complete the deposit. Those who have selected to pay by bank transfer must have deposits paid within 5 days of booking. Full payment must be submitted within 30 days prior to the start date.
All bookings include a non-refundable administration fee of $30 per person.
How refunds work:
- More than 14 days before your trip: Full refund minus $30 admin fee per person or reschedule to a later date within 6 months (with $30 transfer fee per person) subject to date availability
- 3-14 days before your trip: 50% refund or reschedule to a later date within 6 months (with $30 transfer fee per person) subject to date availability
- Less than 48 hours before your trip: No refunds, or rescheduling but you can transfer to another person for use on the same start date
Transferring bookings:
- You can transfer your booking to another person at any time for the same start date, with no extra charge if the booking type remains the same (e.g. child/youth hunt remains child/youth hunt). Just let us know your booking reference number and the new person’s details. If you’re transferring a child or youth hunt booking to an adult booking, additional costs will apply to cover the price difference.
- If you reschedule your booking within 30 days of the start date, there’s an additional $30 transfer fee per person
- Any bookings rescheduled within 30 days of the start date will not be eligible for future refunds and will not be eligible for further rescheduling.
If we cancel:
- If our facility needs to cancel your booking for any reason, you’ll get a full refund allocated with no admin fees applicable
We hope this helps! Let us know if you have any questions.
Weather & Safety Policy:
- Don’t let the forecast stress you out! If extreme weather* prevents your trip from going ahead, we make it easy to pivot. You can choose to reschedule your booking or keep your funds in credit for up to 6 months at no extra cost. Prefer a refund? We provide a full refund of your booking total, minus a $30 administration fee. We’ll keep you posted on any weather-related updates as your trip approaches.
- Weather cancellations are made at the sole discretion of our guides/team
Weather and Safety – FAQ’S
We monitor the forecast closely. If we need to cancel for safety reasons, we will contact you via the phone number and email address provided at booking. We aim to give as much notice as possible, typically 24–48 hours before your scheduled start time.
Your safety is our priority. Cancellations are typically made in the event of high winds, heavy persistent rain, or other conditions that make the terrain unsafe or the experience unenjoyable. Light rain or overcast skies usually won’t stop the adventure!
To ensure everyone’s safety, all weather-related cancellations are made at the sole discretion of our experienced guides and management team.
No. If we cancel the trip due to weather, the $30 transfer fee is waived. You can move your booking to a new date or hold a full credit for 6 months at no extra cost. The $30 administration fee only applies if you choose a full cash refund.