Introduction
Kaikōura Wilderness Expedition Ltd (‘KWE’) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information and complies with the New Zealand Privacy Act 2020 when dealing with personal information. Please read this privacy statement to understand our practices regarding your information and how we will treat it.
What Personal Data We Collect
KWE provides wilderness experiences and accommodation. While managing enquiries and bookings, we may collect the following information:
- Name(s) and contact information (email and phone numbers).
- Physical address or location.
- Billing or purchase information (processed via secure payment providers).
How Do We Use Your Information
All data is collected for legitimate business interests in order to facilitate bookings for our clients. We use your information to process enquiries, confirm reservations, and provide a personalised service. We may also contact you to respond to inquiries, provide essential updates regarding your booking and to request feedback.
Providing some of this information is optional; however, if you choose not to provide the requested details, we may be unable to provide a personalised service or guarantee a confirmed booking.
What are Cookies and How Do You Use Them
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We use cookies solely for the purposes of enabling a more efficient navigation system while you are using our site.
KWE also uses a number of social media and marketing services and/or platforms including Instagram and Facebook. These services may be linked to our websites through the use of social media buttons and pixels.
Who We Share Your Data With
We value your privacy and do not sell or share your personal information with third parties for marketing purposes. We may disclose your personal information only if necessary for the purpose for which it was collected, such as:
- Our secure third-party payment processors to facilitate your transaction.
- Regulators and government agencies where we are legally required or authorised to do so (e.g., for tax or health and safety obligations).
- Professional advisers where reasonably necessary.
How Long We Retain Your Data
We keep your personal data for as long as it is necessary for the purposes set out in this statement, unless a longer retention period is required or permitted by law (such as IRD tax requirements, which generally require records to be kept for 7 years).
How We Protect Your Data
KWE has a secure system, and every measure has been proactively taken to protect any data that may be submitted. We store information in protected files and strictly limit access to authorised staff only.
However, despite safeguards and all efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We will do our best to protect and put in place all necessary precautions to safeguard your information.
What Data Breach Procedures We Have In Place
We follow the mandatory breach notification guidelines provided by the Office of the Privacy Commissioner. In the event of a privacy breach that has caused (or is likely to cause) serious harm, we will notify the affected individuals and the Privacy Commissioner as soon as practicable.
Your Rights: Review, Update, or Delete data
You have the right to request access to the personal information we hold about you, to change that information, or to ask for it to be corrected if you think it is wrong. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To request a review, please contact KWE.
Contact Us
If you have any questions about this privacy statement, concerns regarding your privacy, or would like to make a complaint, please contact:
Kaikōura Wilderness Expedition Ltd (‘KWE’) Email: info@kaikourawilderness.co.nz
We will contact you within a reasonable time after receipt of your request or complaint and will treat your inquiry with the utmost confidentiality.
Updated: 17 February 2026